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Privacy and Cookie Policy

In this Privacy and Cookie Policy we explain how Sev's Favorite Flavors handles your personal data on the website www.sevsfavoriteflavors.com. We explain which personal data we collect and for what purpose, how we handle this personal data, what rights you have and how you can exercise them.

Sev's Favorite Flavors is responsible for processing the data of users of the Website.

Privacy statement

Our promise:

We handle your data with care. We assure you that your data is safe with us and that we comply with the law.
We do not sell your data to third parties for commercial purposes.
We inform you about the use of your data and offer options to view and change your data and settings with regard to the processing of your data.
You decide what happens to your data. We respect the choices you have made regarding your privacy.
You can request insight at any time, request changes or request the deletion of all data that we have stored about you.

How do we collect your personal data?

We collect your personal data when you use our Website. This includes:

Executing and processing the orders you place via the Website
The registration and management of a Website account
Providing services through customer service
Carrying out marketing activities (e.g. newsletter subscription)

Which personal data do we process?

We collect the following information you enter via our Website or provide to us in any other way:

name
address
phone number
gender
date of birth
e-mail address
password
payment details (including credit card information)

When you visit our Website, we also automatically collect information that is sent to us from your computer, smartphone, tablet or other device. This data is collected by cookies. You can find more information about how cookies work and the different cookies we use in the Cookie statement below. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

For what purpose does Sev's Favorite Flavors process personal data?

Sev's Favorite Flavors collects and processes data for the following purposes:

To be able to process orders for products and services (execution of the agreement)
If you place an order, we process your personal data to process your order and deliver it to the desired address. For this we collect your name, gender, e-mail address, delivery address, date of birth, payment details and your telephone number.
To be able to inform you about offers and promotions (legitimate interest)
To be the first to send newsletters and messages to you as a customer and to inform you about current offers and promotions from Sev's Favorite Flavors. For this we collect your name, gender, e-mail address, address and date of birth.
To help you as quickly and properly as possible (execution of the agreement, legitimate interest)
You may have questions or complaints about our products or services. In that case, you can contact us by telephone, customer service or email. In order to help you as quickly and properly as possible, our customer service department have access to some of your data, including your name, e-mail address and purchase details.
To protect your and our interests (legal obligation, legitimate interest)
For example, to inform you about a new Privacy and Cookie Policy or about a data breach. For this purpose we use your name and e-mail address.
For the development and improvement of our products and services (legitimate interest)
In order to serve you well, we are constantly working on the development and improvement of our products and services. We ensure that all our analyzes are only reported on an aggregated level. This means that the results cannot be traced back to individual customers in any way and are not used for personalized expressions. Further, we also use general information and sales statistics to improve the experience of the Website.
For promotional and marketing purposes (consent)
We would like to keep you informed of interesting offers by showing relevant advertisements. We do this by connecting your use of the Website to the information we have about you. We can also use the data we have recorded from you to perform analyses. With the help of these analyses, we can improve our services to you by sending personal offers based on previous purchases.
To comply with legal obligations (legal obligation)
Sometimes we are obliged to provide data to third parties, for example for a criminal investigation.

Providing your personal data to third parties

We do not share personal data with third parties for commercial reasons. Only for the performance of our services can we disclose your personal data to third parties in accordance with this Privacy and Cookie Policy and the applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Sev's Favorite Flavors uses the services of the following processors: delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews. In addition, Sev's Favorite Flavors has limited access to your data for internal administrative purposes.

You can object to the above provisions to third parties by sending an e-mail to info@sevsfavoriteflavors.com.

We also provide your personal data to third parties insofar as this is required by law or legislation and regulations (such as holders of intellectual property rights, supervisors, tax authorities, police and other legal authorities).

We will not disclose your personal information to law enforcement, other government officials or other third parties , without a court order or formal government request in accordance with applicable law, unless Sev's Favorite Flavors has a good faith belief that the disclosure of information is warranted.

Retention periods

We do not store your data longer than necessary for the realization of the purposes for which they are collected and processed. We will delete your data if your data is out of date or if you request removal. Data associated with an account is retained until the account is deleted. The above retention periods are deviated from if there is a legal exception (including fiscal retention obligations), or if we need this data longer for our services or a dispute.

Security of your personal data

We will take all reasonable organizational and technical security measures to secure your personal data and to protect it against loss and improper use or alteration. We always use a secure (SSL) connection during the ordering process and sending contact forms.

Links to other websites

Our Website contains links to third-party websites that may have different conditions for the processing of your personal data. We are not liable for the processing of your personal data via such third party websites.

Your rights to access and change

You have various rights when it comes to the use of your personal data. These are described below:

Inspection. You have the right to request us in writing to inspect your personal data. If you have a Website account, you can also find most of your personal data in your personal account.
Objecting. You have the right to object to our use of your personal data for promotional and marketing purposes. An example is a newsletter that we send you by e-mail. You can unsubscribe directly via a link at the bottom of the newsletter.
Change, supplement or modify or delete. If you suspect that the personal data contains inaccuracies or has been incorrectly processed, you can request us to change, supplement, adjust or delete this personal data. We cannot comply with every request, because we are sometimes legally obliged to process certain data. In addition, we need certain information to provide our services to you.
Restrict. You can also request us to limit the processing of personal data. We cannot fulfill every request for the same reasons as described above.
Transferring personal data. You have the right to request that we transfer your personal data to another controller.
Automated decision making. You have the right not to be subject to automated decision-making.

You can exercise the above rights by submitting an objection or request by e-mail: sevskennel@gmail.com. We will handle your objection or request to inspect, change, delete or transfer your personal data, in accordance with the law, within four weeks.

Under 13

Everyone can visit our stores and/or use our services. Per the State of Alaska, if you are younger than 13, we are not allowed to process your personal data, unless your guardian(s) gave permission. We request that you do not provide any personal data to us if you have not received permission to do so from your guardian(s).

An account with Sev's Favorite Flavors

To make full use of the services and functionalities that Sev's Favorite Flavors offers via the Website, you can create an account. When you create an account, you will be asked to provide information. Certain information is mandatory to provide, such as e-mail address, password, first and last name, otherwise we cannot provide services to you. In addition, you can leave more information on your own initiative. You can always change the information you provide at a later time. The more information you provide, the better we can tailor our services to you. Sev's Kennel uses the information provided, in addition to the purposes stated in this Privacy Statement, to create the account and to provide you with the associated functionalities.

The data you provide when creating an account, the data you add afterwards or that you provide via other functionalities, are stored centrally in the Sev's Favorite Flavors database and linked to your account. Sev's Favorite Flavors also uses this data to make personal offers and to ensure that relevant information about events and promotions is shared with you.

With new functionalities we will automatically fill in your data, so that you do not have to re-enter your data with every new functionality.

Personal offers

If you have given your permission for this, Sev's Favorite Flavors can create a personal profile based on your personal data. Based on this profile, Sev's Favorite Flavors can send you personal offers. These offers may be brought to your attention by means of newsletters, e-mail messages, or personal offers on the Website or through third-party websites.

For this, Sev's Favorite Flavors uses, among other things, your purchase data, information about your use of personal offers and your online behavior on the Website. Sev's Favorite Flavors also processes your personal card number.

Emails and newsletters

On the Website you can register to receive newsletters via e-mail with offers and general information about the Sev's Favorite Flavors promotional campaigns. Sev's Favorite Flavors processes your data to send newsletters. If you no longer wish to receive these newsletters, you can unsubscribe at any time via the method indicated in the newsletter (opt-out link). There are different types of newsletters including: Sev's Favorite Flavors, review emails, blog emails and subscription emails.

Sev's Favorite Flavors saves your registration and your data until you indicate that you no longer wish to receive the newsletters.

Contact with Sev's Favorite Flavors

If you contact the Sev's Favorite Flavors customer service because you have questions or complaints about Sev's Favorite Flavors's services, your contact details and your question or complaint will be stored for 1 month. Sev's Favorite Flavors may ask you to provide more information if necessary to answer the question or handle the complaint.

The data collected for this purpose is used, among other things, to answer the relevant question and to handle complaints. The data provided will be stored in the central database.

Cookie statement

Cookies are small, simple text files that we place on your computer, tablet or mobile phone when you visit our Website. These cookies store information about your website visit. On your next visit with the same device, the information in this text file is consulted so that we can recognize you.

Personal data

The personal data that we collect via cookies include:

anonymous 'payment tokens' from debit cards, credit cards, and/or Apple Pay or GPay ;
browser data;
operating system;
payment details;
duration of your visit;
pages you visit;
links you click on;
location data based on your IP address;
connection information, such as the IP address.

Secure and confidential

The information stored in the cookies is used for the Website and may be used by third parties to collect personal information such as your IP address and to track you when you go to another website. This only happens if you have given permission for the cookies.

Various cookies

We use the following cookies:

Functional cookies

We use functional cookies to ensure that the Website functions properly and to improve the use of our Website. We also use cookies to adapt the Website to your wishes. We have a legitimate interest in placing these cookies.

Session cookies

We use session cookies to see which parts of the Website you have viewed. We can therefore adapt our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close the web browser. We have a legitimate interest in placing these cookies.

Tracking cookies

Tracking cookies are used to collect information about your surfing behavior and how you came to our Website. This serves the purpose of tailoring our advertising (on other websites) to your surfing behavior, so that they are as relevant to you as possible. We only place these cookies if we have received your prior consent.

Analytical cookies

We use Google Analytics and other analytical cookies to track how our website is used. This way we can improve the quality of the website. The information obtained using the Google Analytics cookies is transferred securely (via SSL) to and stored by Google on servers in various countries within the EEA and beyond. We refer to the privacy policy of Google and more specifically Google Analytics to read how Google processes your (personal) data.

Social media cookies

Our website includes buttons for social networks such as Facebook, Instagram and Twitter. These buttons work through pieces of code that come from Meta and Twitter themselves. Cookies are placed through this code. We have no influence on this. We recommend reading the privacy statement of Facebook, Instagram and Twitter (which can change regularly) to review what they do with your (personal) data that they process via these cookies.

Overview cookies

Below you will find an overview of the cookies that are placed by Sev's Favorite Flavors:

Most browsers offer you the option to refuse the placing of cookies. Refusing cookies may have a negative impact on the functioning of our Website. Below you will find an overview of browsers and a corresponding manual to refuse cookies:

Amendments

We reserve the right to change this Privacy and Cookie Policy from time to time by posting a new version on our Website. This page was last updated on: January 25th, 2024.

Contact details

If you have any questions about this Privacy and Cookie Policy or about how we process your personal data, you can reach us at:

E-mail address : info@sevsfavoriteflavors.com
Telephone number: +1 907 750-2648 (working days from 9 a.m. to 5 p.m.)